One of these days…

23 April 2013 | beo, gaeilge/ irish language, páistí/ children, teicneolaíocht/ technology, tuismitheoireacht/ parenting | enormous

My most recent article for Beo.ie looks at some of the issues that I as a parent am experiencing as my children get more involved in technology. Can I keep up with them? The latest game to cause some concern is Minecraft. Read on or contact me for a rough translation

Thugamar cuairt ar an deartháir is sine liom faoi Nollaig. Tá beirt chailíní aige agus le linn na cuairte thaispeáin siad Minecraft, cluiche ar an iPad nua s’acu, don bheirt gasúir is sine linne. Ó shin i leith tá na buachaillí s’againne go huile is go hiomlán gafa leis. D’insealbhaigh m’fhear chéile an leagan in aisce ar an iPad s’aige, ag ceapadh nach mairfeadh an leannán seo acu.

Thug m’fhear chéile a iPad leis ar turas coicíse agus go ceann trí lá d’ímpigh siad is d’impigh siad orm Minecraft a insealbhú ar an iPad s’agamsa. Dhiúltaigh mé. Thairg an duine is sine a chuid airgid féin chun íoc as: dar leis, thuill sé an t-airgead timpeall an tí agus is faoi féin conas a chaitheann sé é. Sa deireadh tháinig muid ar réiteach agus fuair mé an leagan nua de Lego Harry Potter. Tá dífríocht amháin idir Minecraft agus Lego Harry Potter a thuigfidh aon tuismitheoir eile le ‘crafters’ sa teach: tá críoch le Lego Harry Potter; leanfaidh Minecraft go deo.

Ach nach ionann cluiche amháin leictreonach agus ceann eile? Is ea, go pointe áirithe, ach tá difríochtaí móra idir gnáthchluichí agus Minecraft agus ní ormsa amháin atá imní faoin mbealach a imríonn na gasúir an cluiche seo. Ní gá ach cuardach a dhéanamh ar Google ar nós “kids playing too much minecraft” agus tiocfaidh tú ar neart cláracha plé agus blagmhíreanna ag tuismitheoirí imníoch ag lorg freagra ar an gceist.

Seoladh Minecraft don PC déanach i 2011 agus bronnadh duaiseanna láithreach air: “best downloadable game”, “best indie game”, srl. Tugtar cluiche bosca gainimh nó domhan oscailte ar a leitheid de cluiche. Seard atá i gceist leis seo ná nach bhfuil scéal ar leith i gceist leis an gcluiche: fágtar faoin imreoir taiscéal a dhéanamh sa domhan iad féin.

So proud – my nippers made this… :-/

Tú Féin atá ar an Maide Eolais

De ghnáth, ó thaobh ríomhaireachta de, ciallaíonn sé seo nach bhfuil gá ach rialacha a leagan síos faoin mbealach gur féidir leis an imreoir gabháil i ngleic leis an timpeallacht. Mar sin is féidir a leithéid de chluichí a sheoladh go sciobtha de ghnáth freisin. Míbhuntáiste, ar ndóigh, is ea go bhfuil gá leis na rialacha ó nach bhfuil sé dodhéanta gach uile féidearacht insinte a shamhlú ar an gcéad dul síos agus a chruthú. In alt i 2005 (tá fhios agam – ársa go maith!) scríobh forbróir cluiche amháin, David Braben, go bhfuil ardchaighdeán léiriúcháin sroichte: tá samhail an tsaoil réadúil cruthaithe ach “The Holy Grail we are looking for in fifth generation gaming is the ability to have freedom, and to have truly open ended stories.”

An rud is aistí faoi Minecraft ansin ná go bhfuil na graificí bunúsach. An-bhunúsach. Tá siad blocach, tá an pailéad srianta go maith ach is cuma don imreoir mar má shocraíonn sé nó sí ar teaichín deich n-urlár le díon tuí a chruthú, thig leis. Níl srian ar bith leis an tsamhlaíocht ann. Sin an rud a tharraingíonn ar ais arís is arís eile iad. Sin an fáth go bhfuil an-spéis ag oideachasóirí sa chluiche seo.

Inár dteach tá neart uirlísí aibhléise idir uirlísí iOS agus ríomhairí. Tá Wii agus tá PSP againn agus d’éirígh leis na gasúir am a chur isteach ag imirt cluiche ar an meaisín DVD fiú! B’fhearr i bhfad leo suí siar le cluiche in ionad clár teilifíse agus go dtí seo tá níos mó spéis acu i gcluichí ina bhfuil fadhbanna le réiteach iontu nó sprioc ar leith in ionad cluichí “shoot-em-up”. Is é am ríomhaireachta an duais is fearr is féidir thabhairt dóibh agus tuilleann siad dearbháin timpeall an tí gur féidir leo trádáil ar son 15 nóiméad anseo is ansiúd.

Sách Buartha

Sa dara áit don duine is sine tá leitheoireacht agus dá dhearthair, tá teilifís mar chaitheamh aimsire. Nil mórán speise ag ceachtar acu i spórt, idir rannpháirteacht nó féachaint air. Mar sin, cosúil le híomhá choitinn na máthar, táim buartha go bhfuil siad ag foghlaim drochnósanna a mbeidh tionchar acu ar a sláinte anois agus amach anseo. Scríobh mé cheana (féach an nasc ‘is fearr an tsláinte’) faoin mbealach ina bhfuil cruthaitheoirí teicneolaíochtaí sláinte ag iarraidh “gamification” a shníomh tríd a gcuid earraí agus léigh mé alt amháin a leagann síos gurb iad na tréithe aigneolaíochta céanna a chruthaíonn cluichirí dírithe is a chruthaíonn “gym rats” dírithe. Nílim róchinnte ach feicim tréith na hiomaíochta sna gasúir. Le Minecraft feicim gur féidir leo díriú isteach ar thionscnamh agus fanacht leis go dtí go mbeidh sé curtha i gcrích acu. Caithfidh na himreoirí na hábhair thart timpeall orthu a úsáid chun an timpeallacht a mhúnlú. Tá dhá modh imeartha sa chluiche: cruthaitheacht nó modh an mharthanais. Ligeann an chéad cheann don imreoir leanúint leis an tógáil gan tionchar ó ocras, caitheamh an lae nó ó ionsaitheoirí cosúil le ainmhithe, damháin alla nó zombies. Sa mhodh marthanais, caithfidh an t-imreoir gabhail i ngleic leis seo go léir chun teacht slán. Is féidir leo imirt leo féin nó is féidir imirt thar an idirlíon le cairde agus stráinséirí.

STRÁINSÉIRÍ?? Coimthígh!

Bíonn tuismitheoirí buartha go minic faoi choimhthigh ar líne agus ar ndóigh ní cabhraíonn a leithéid de scéal is “Man jailed for having sex with 13 year old”  ina bhfuil an suíomh Bebo lárnach. Mar thuismitheoir briseann an scéal seo mo chroí. Is léir go dtuigeann cruthaitheoirí Minecraft deacrachtaí tuismitheoirí le hoscailteacht córas ar líne. Tuigeann siad an eagla. Ach is creatúir sóisialta muid agus giorraíonn beirt bóthair go háirithe nuair ortsa atá an fhreagracht an bóthar sin a thógáil cloch mhéarach i ndiaidh na cloiche méaraí. Tá modh sa chluiche mar sin gur féidir leat freastálaí priobháideach a shocrú agus na sonraí a roinnt le do chairde amháin. An buntáiste is mó atá leis seo ná gur le cuireadh amháin a ligeann tú imreoirí teacht isteach; an míbhuntáiste ná is faoin tuismitheoir, de ghnáth, an freastalaí a riaradh. Deis iontach foghlamtha, nach ea?!

D’fhógair Mojang, cruthaitheoirí Minecraft, le déanaí go mbeidh siad ag cur seirbhís freastalaí príobháideacha ar fáil, Minecraft Realms, ar costas $10 – $15 in aghaidh na míosa. Go dtí seo níl mórán spéise ag an mbeirt s’againne imirt lena gcairde agus faoin am a mbeidh, b’fhéidir go mbeidh riarachán freastálaí ar mo thoil agam…!

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03 January 2013 | clann/ family, motherhood, páistí/ children | enormous

Started the new job yesterday – did this. Jealous much?

However do also note the travelling laundry basket to the right. Not all fun and games eh? But at least I no longer have to do this on Saturday mornings or at 9 o'clock at night.

Happy New Year!

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20 November 2012 | baking/ bácáil, bia/ food | enormous

Ah Pinterest – don’t you just love it? I was all set to uneasily send the leftover portion of porridge to the bin on Sunday when it occurred to me that surely someone in the world must have come up with a better solution than industrial composting for all this yummy leftover porridge. And lo! Pinterest had the answer which I share with you now from Soule Mama – muchos gracias!

Once Upon a time this was Porridge

Left over Porridge Muffins

• 1 cup cooked oatmeal, 
• 1 egg, 
• 1 TBSP melted butter, 
• 1/2 cup milk, 
• 4 TBSP honey/sugar/maple syrup, 
• 2 TBSP baking powder, 
• 1.5 cups flour, 
• plus 1/2 cup ‘extra somethings’ – raisins, chocoloate chips, berries, etc. 

Bake at 400F/ 200C  for 20 minutes.

The resulting muffins were more scone-like than muffin like I felt. I tried to take care not to overstir, the biggest danger in muffin making, as it lengthens the gluten molecules, making the muffin more breadlike. A not unpleasant bun so, with a wholesome look. I’ve popped them into the freezer and will extract as required for school lunches on our particularly long Thursdays. It is possible also that my fairy cake sized cake pans were a little small for these cakes but I’m Irish – I make fairy cakes, not cupcakes and not muffins. The addition of some cinnamon, mixed spice or grated apple/ apple streusel might do this recipe no harm.

Note this is also an opportunity to show off my new red cake stand which I picked up in Stock, the most fabulouse but ludditesque shop in Dublin. I recently asked them to order oven gloves for me from Ulster Weavers, in a particular shade of red (sensing a pattern here?). They took my details down in a notebook with a pen. In a PAPER NOTEBOOK. With A PEN FILLED WITH INK. I’m pretty sure they still don’t have a website. Their rivals around the corner are well wise to this fact and appear third in the SERP for Stock Dublin. I just want to call in and lecture them. Okay I admit I have lectured them, gently, a few years ago now.

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06 November 2012 | ceirdeanna/ crafts, crochet, forum, Ravelry | enormous

It’s practically impossible to blog and crochet at the same time. Crochet one, blog two. There just aren’t enough hours in the day. Thanks to Ravelry though I do have an online repository for my uber crochet geekery.

Ravelry is a superb resource and a fascinating database. It must be one of the most successful niche community fora in the world. Consumers, suppliers, hobbyists and professionals discuss all manner of yarnie issues and news in a very well developed and developing site. Personally I don’t have a huge amount of time for the discussions but a huge number of my recent creations have begun as (nearly all free!) patterns found on Ravelry.

Apart from finding challenging and beautiful patterns on Ravelry I have also managed to sell some of my recently inherited stash to a fellow yarnie in the US!

Another amazing resource for burgeoning hookers is YouTube where you will find a gazillion videos to explain any stitch.

I’ve been planning a post for ages about the yarns I was introduced to at a recent “yarn tasting” at This is Knit. It will come… One of these days

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23 September 2012 | aineolacht/ ignorance, clann/ family, fiontraíocht/ entrepreneurship, gaeilge/ irish language, media/ na meáin, na nua meáin/ new media, radio/ raidió, saol chomhaimseartha/ modern life, tuismitheoireacht/ parenting, twitter, viral, Web 2.0/ Gréasán 2.0 | enormous

At the end of August I ordered just over €100 worth of schoolbooks from Schoolbooks.ie (I know, I know, I should have ordered them last JANUARY right?!)

The nippers started back in school on 30th August and no sign of the books. I couldn’t tell from the Schoolbooks.ie website whether they were to arrive imminently or not. Around this time I realised that I wasn’t the only customer whose books were missing but I took them at their word (to the media, mind, not me) that the books would arrive shortly. However at this time our (truly wonderful and sorely missed) childminder finished up with us so there was no one at home to receive our parcel. So I emailed them at orders@schoolbooks.ie and asked them could they deliver to my city centre office. 2 working days later I was worried about the lack of confirmation about this action.

Upon investigation online I realised that the situation was far worse than I initially thought. I also realised that I was dealing with people who were being a little loose with the truth claiming, for example, that they had contacted every single customer that was affected by what seems to be some sort of technical issue. Apparently I didn’t count as I have never received a single word of communication in any format from Schoolbooks.ie. as I’m trying to be nice I will refer to this as “not best practice” especially as we are repeat customers.

I continued trying to get through by phone and tweeting about the issue in the extremely vain hope that someone might respond.

At this point I emailed to cancel my order. I still have no idea whether they read or acted upon that email. I thought that the books may still arrive.

By the end of the first full week (9 days of school) we decided we couldn’t possibly send the kids back to school the following Monday without books. I legged it to Reads of Nassau st one lunchtime and despite the assistance of a really helpful staff member Reads didn’t have a single one of the books (please note I was looking for Irish language books only for my Gaelscoláirí).

En route back to the office I rang the National Consumer Agency who made all the right noises in a non-committal sort of way. They sent contact details to me but there was nothing I hadn’t already gleaned from the Schoolbooks.ie website. I asked the NCA whether they would be investigating the issue further but the very nice chap I spoke with couldn’t say at that point. He also reminded me of our rights as online consumers which I was very familiar with thanks to my last job. One point he made was that should the books arrive AFTER I had bought them elsewhere I could refuse delivery and Schoolbooks.ie would be obliged to refund. Good luck with that, Rosie!

Since then I have written to the Visa Chargebacks department in the hope that my money might be refunded. I finally received a complete refund on October 8th.

On September 21st I spoke about this during my usual monthly technology slot on Splanc, Newstalk’s Irish language radio show. Obviously I’m dismayed that I’ve been badly treated, annoyed that I was out of pocket but what bugged me the most is that with the application of a little cop and some cheap or free technology a lot of this could have been fixed. If they wanted to be old fashioned about it a few grand to a half decent PR company could have saved their business. What galls me the most however is that the MD’s attitude to his customers has at the least cost him business and at most cost him his business. While I have as little care for him as he obviously has for me, I think in these recessionary times (sorry) it is practically criminal to play so fast and loose with his staff’s livelihoods and other people’s money. When I got home that evening, lo! the books had arrived and are still sitting on our sideboard in their packaging.

So what you might say? Well I think that Schoolbooks.ie are in fact a perfect anti-case study. I would generally avoid using negative examples but Schoolbooks.ie tick all the boxes.

It’s easier to keep old customers than find new ones (or as the grown ups call it Retention vs Acquisition). We have bought our books from Schoolbooks.ie for the last 4 years, spending at least €50 every year. Schoolbooks.ie have always been poor at maintaining contact, not reminding us at crucial points in the year about themselves in order to ensure our repeated custom.

Join the conversation or they will bitch about you and not even behind your back! I already knew that Schoolbooks.ie were poor communicators, having not received much by way of correspondence from them over the last four years; a blessing you might say in these times of bulging inboxes. It’s possible that Mr. John Cunningham, MD of Schoolbooks.ie, thinks that he is being stoical by refusing to engage with customers on Faceboolk Twitter, Boards.ie and blogs like this. He may be of the mind that it will all blow over but Gawd help the poor sucker who has to manage their SEO in the future. Considering the company is unlikely to exist in the future

Social media is all media. A storm in a tweecup can quickly become national news because you can no longer presume that the busy bodies on social media are not influencing the busy bodies in national media. This story quickly became a running theme for back to school week on Joe Duffy’s phone in radio show. Schoolbooks.ie became synonymous with bad customer service and it will be some time before the market will forget. What a waste of a perfect URL.

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